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Refund and Returns Policy
Shipping and Returns
This Shipping and Returns document governs all clothing orders placed on rqtktrappings.com and fulfilled by Hong Kong Ronda Technology Co., Limited. The buyer must read this document before placing an order. By placing an order, the buyer accepts this Shipping and Returns document and the Terms of Service on rqtktrappings.com.
Shipping Processing and Delivery
Hong Kong Ronda Technology Co., Limited processes orders after payment authorization and address verification. Shipping timelines are standard and depend on the destination, carrier, and shipping service selected at checkout. Hong Kong Ronda Technology Co., Limited does not guarantee rapid delivery times. Delivery is complete when the carrier marks the shipment as delivered to the address provided by the buyer. The buyer must provide a complete and accurate shipping address. Hong Kong Ronda Technology Co., Limited is not responsible for delivery delays caused by carriers, customs authorities, or incorrect addresses. Tracking information is provided after shipment. The buyer must monitor tracking and contact the carrier for delivery updates.
14-Day No-Reason Refund Policy
Hong Kong Ronda Technology Co., Limited offers a strict 14-day no-reason refund policy. The buyer may request a return within 14 days of receiving the clothing item. The buyer does not need to provide a reason for the return. The return must meet all eligibility conditions in this document. The 14-day period begins on the delivery date recorded by the carrier. Requests received after 14 days are not eligible for a refund. Hong Kong Ronda Technology Co., Limited does not accept returns after the 14-day period. The buyer must contact Hong Kong Ronda Technology Co., Limited at [email protected] to start the return process.
Return Eligibility Conditions
To qualify for a refund, the clothing item must be unused, unworn, unwashed, and unaltered. The item must include all original tags and must be returned in its original packaging. The item must not show signs of wear, damage, stains, odors, or modification. The buyer must include the order number and return authorization inside the return package. Hong Kong Ronda Technology Co., Limited inspects every returned item. Items that do not meet these conditions are not eligible for a refund. Hong Kong Ronda Technology Co., Limited may refuse a return that does not meet these conditions. The buyer bears all risk of loss or damage during return shipping.
Return Shipping Costs
The buyer completely bears the return shipping costs. Hong Kong Ronda Technology Co., Limited does not provide prepaid return labels. Hong Kong Ronda Technology Co., Limited does not reimburse return shipping charges. The buyer must pay all carrier fees, insurance costs, and customs charges associated with the return. The buyer must use a trackable shipping method. Hong Kong Ronda Technology Co., Limited is not responsible for returns lost or damaged in transit. The buyer must retain the return tracking number and proof of shipment. Refunds are not issued for return shipping costs.
Step-by-Step Return Process
Step 1: Contact Hong Kong Ronda Technology Co., Limited at [email protected] within 14 days of receipt. Provide the order number, the item description, and the request for a refund. Step 2: Hong Kong Ronda Technology Co., Limited reviews the request and sends return authorization instructions to the buyer. Step 3: Pack the clothing item securely in its original packaging with all original tags. Step 4: Ship the package to the following return destination. The recipient must be Hong Kong Ronda Technology Co., Limited, the contact phone is +852 4727 3776, and the specific return address is UNIT 1022A, BEVERLEY COMMERCIAL CENTRE 87-105 CHATHAM ROAD SOUTH TSIM SHA TSUI KOWLOON. Step 5: Send the return tracking number to Hong Kong Ronda Technology Co., Limited at [email protected]. Step 6: Hong Kong Ronda Technology Co., Limited inspects the returned item after delivery. Step 7: Hong Kong Ronda Technology Co., Limited approves or denies the refund based on the eligibility conditions. Step 8: Hong Kong Ronda Technology Co., Limited issues the refund to the original payment method after approval.
Refund Timing
Refund arrival time is at least 14 days after Hong Kong Ronda Technology Co., Limited receives and approves the return. The refund period begins when Hong Kong Ronda Technology Co., Limited completes inspection. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. The buyer must allow the full refund period before contacting Hong Kong Ronda Technology Co., Limited about a missing refund. Hong Kong Ronda Technology Co., Limited does not issue cash refunds. Hong Kong Ronda Technology Co., Limited does not issue refunds to a different payment method. The buyer must ensure the original payment method remains active during the refund period. Bank processing times may add additional delays beyond the control of Hong Kong Ronda Technology Co., Limited.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service. The buyer must contact Hong Kong Ronda Technology Co., Limited at [email protected] within exactly 7 days of receipt. The buyer must provide the order number, a description of the damage or defect, and clear photographs of the item and packaging. Hong Kong Ronda Technology Co., Limited reviews the claim and provides instructions. The buyer must not return damaged or defective items without authorization. Claims submitted after exactly 7 days of receipt are not eligible for review. Hong Kong Ronda Technology Co., Limited may require the item to be returned for inspection. If the claim is approved, Hong Kong Ronda Technology Co., Limited issues a refund or replacement under the Terms of Service.
Non-Returnable Conditions
Hong Kong Ronda Technology Co., Limited does not accept returns for items that fail the eligibility conditions. Items that are used, worn, washed, altered, damaged after delivery, missing original tags, or missing original packaging are not returnable. Items returned after the 14-day return period are not returnable. Items returned without return authorization are not returnable. Items returned to an address other than the specific return address are not returnable. The buyer must verify the return address before shipment. Hong Kong Ronda Technology Co., Limited does not accept returns for orders marked as delivered to the address provided by the buyer. Hong Kong Ronda Technology Co., Limited does not accept returns for delivery delays caused by carriers, customs authorities, or incorrect addresses. These conditions are absolute and apply to every return request.
Contact Information
For shipping and returns questions, contact Hong Kong Ronda Technology Co., Limited at [email protected]. The contact phone is +852 4727 3776. The company address is UNIT 1022A, BEVERLEY COMMERCIAL CENTRE 87-105 CHATHAM ROAD SOUTH TSIM SHA TSUI KOWLOON. The website is rqtktrappings.com. Hong Kong Ronda Technology Co., Limited responds to shipping and returns inquiries in the order received. The buyer must use the order number in all communications. This document is part of the Terms of Service on rqtktrappings.com.